Wednesday 25 March 2020

  14:30 – 17:00 Innovation showcase

Join us as we learn more about converging trends and the array of products that are pioneering first class personalised customer service, providing memorable experience, facilitating data capture and insight, disrupting commerce today and amplifying brand messaging to improve and sustain the UK’s physical retail industry in this rapidly evolving world.


18:00 – 20:00 Welcome networking reception

Join us as we kick off THE must attend conference and exhibition of the year and meet friends, both old and new over networking drinks.

Thursday 26 March 2020

 08:30 – 16:30 Conference, networking and exhibition

 09:00      Welcome

 09:10      Overview: the UK today

How will the retail property sector be affected by the current and future economic and political environment?

09:30      At the Heart of Retail: Social value and vibrancy 

We believe that understanding the real impact of assets and places on the society, and curating places in collaboration with local authorities, residents and businesses are the key to long-term survival of the industry.

This panel session will consider 2020 predictions including getting to the root of the tough questions!

Chair: Ailish Christian-West, Head of Retail Property, Landsec


  • Jim Clifford OBE, Director and CEO, Sonnet Advisory & Impact
  • Gemma John, Director, Human City
  • Liz Peace CBE, Adviser on Property, Politics and the Built Environment


10:30      Refreshment break

 11:00      Health and retail places – small changes can make a big difference

Let’s dive into what makes a retail destination part of the community? We all know the important of footfall and spend, but what does it take to transform a space and encourage healthy habits. What effect can healthy activity have in transforming the modern retail place?

Join us as we learn from Huw Edwards, CEO at ukactive leading research and advocacy body as they sit down with John Treharne founder of The Gym Group to discuss the ways in which retail places can improve health and wellness landscape of a community, all while enhancing customer experience.

 11:45    Bite sized session

Surprise Speaker

You’ll have to wait and see! This topic couldn’t be more relevant in 2020.

12:15     Lunch, exhibition and networking

 13:30     Retail Crime and Loss prevention: Stay ahead of the curve

Reducing crime through partnership and prevention. Chief Inspector Patrick Holdaway from The National Business Crime Centre will be sharing tips on how to stay ahead of the curve when it comes to retail crime and loss prevention. Learn what can you do to encourage safe spaces for all.

 13:50     Interview: Retail Crime

Case Study

Take a look at how retailers are getting ahead with innovative loss prevention strategies. Hear from Tim Edwards, Group Profit Protection Director, JD Sports. 

Interviewer: Chief Inspector Patrick Holdaway, Operational Lead, National Business Crime Centre


 14:20      Refreshment break

Networking in the exhibition hall.

14:50      Investing in our High Streets

The vibrancy of our town centres is a product of strategic investment, along with a shared vision and will to deliver.

Investment into retail real estate is diversifying and the role of many stakeholders is evolving as the needs of the high street change. There’s so much we can learn from one another. What does great collaboration really look like? What key learnings different sectors can share with one another? Let’s build a proactive, cooperative future!

Hear from;

  • Mark Robinson, Co-Founder, Ellandi
  • Linda Chandler, Director, Hyperlocal Cities
  • Martyn Saunders, Director – Regeneration & Spatial Planning, Avison Young
  • Simon Quin, Institute for Place Management, Co-Chair, High Streets Task Force, Executive Director, Manchester Metropolitan University, Professorial Fellow in Practice (Place Management)

 15:40      Re-imagining retail spaces large and small

As traditional anchor tenants and anchor led formats evolve, how is our industry responding to the pressures and opportunities as it continues to search for new solutions that provide the flexibility and adaptability to change in an uncertain market.

Let’s explore examples of how spaces is being used differently at all sizes.

This session will debate the opportunities of utilisation of spaces for other more diverse uses; including who is delivering creative and innovative solutions and how their offer attracts footfall, builds a fan base and keeps them going back time and time again.


  • John Hoyle, Founder, Sook Space
  • Paul Clifford, Director, Flourish
  • Neil Hockin, Director – Head of Shopping Centre Leasing Lunson Mitchenall
  • Liz McShane, Associate, Portland Design

 16:30      Summary and close of conference 

19:00      Drinks reception

19:30      Dinner and Revo ACE Awards Ceremony


The Organisers reserve the right to change the programme at any time if deemed in the best interest of the event. The views expressed in presentations are those of the speaker/s and not necessarily those of Revo or Retail Destination.

No part of the conference programme may be recorded, reproduced or transmitted in video or audio form, without the express written permission of the Conference Organisers.

Got a top class speaker idea or a hot topic suggestion that’s burning a hole in your pocket? Get in touch with the team today!

Contact or call on +44 (0)20 7227 3594.